1. “What do I want?
2. What are my choices?
3. What assumptions am I making?
4. What am I responsible for?
5. How else can I think about this?
6. What is the other person thinking, feeling, and wanting?
7. What am I missing or avoiding?
8. What can I learn? … from this person or situation? … from this mistake or failure? … from this success?
9. What action steps make the most sense?
10. What questions should I ask (myself or others)?
11. How can I turn this into a win-win?
12. What’s possible?”
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